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SUPPORT & ASSISTANCE

Welcome to Zenora's customer care section. We are dedicated to providing you with the best support and assistance for all your fashion needs. Whether you have inquiries about our products, need styling advice, or want to share feedback, we are here to help. Feel free to reach out to us, and we'll ensure that you have a seamless and enjoyable experience with Zenora.

Got any questions or concerns? Our team at Zenora is always ready to assist you. Feel free to contact us via phone at +966 54 755 6443 or drop us an email at zenoraksa@gmail.com. We value your feedback and aim to provide quick and effective solutions to your queries. Your satisfaction is our priority.

We've Got Your Message!

RETURNS & EXCHANGES

At Zenora, we understand that sometimes a purchase may not meet your expectations. Our returns and exchanges policy is designed to make your shopping experience hassle-free. We believe in complete customer satisfaction and are committed to resolving any issues with your order. Your happiness with our products is our top priority.

FAQ

Here are some common queries about our services:
- Do you offer international shipping?
- How can I initiate a return or exchange?
- What is your policy for returns?
- How can I track my order?
- How do I get in touch with your delivery partners?
- What are the available delivery options?

How do I track my order?

 

Once you place an order with [Your Store Name], you will receive an email confirmation with your order details. We will keep you updated on the status of your order via email. Additionally, our delivery team will call you before the delivery to confirm the delivery time and ensure a smooth handover. 

 

What are your delivery options?

 

  • Standard Delivery: Typically takes 1 to 3 business days. Standard delivery is available for all orders and is free for purchases over SAR 50.

  • Pick Up In Store: If you prefer, you can choose to pick up your order at our store location. You will receive an email notification when your order is ready for pickup. Please bring your order confirmation email when collecting your purchase.

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